How can we help
Before anything else, take a look at the frequently asked questions: most questions are already answered here. If you can’t find yours, just send an email.
How do I start using GymSquad?
I’m a client: download the app and create your account. Your coach’s invite code is optional at sign-up: if you already have the code, enter it there; if you don’t, you can join the squad later, inside the app.
I’m a coach: download the app, choose Coach when you create your account and set up your squad. To bring in each client, generate an invite code in the Clients tab and send it to them.
I forgot my password. How do I recover it?
On the login screen, tap “Forgot password”. We’ll send a 6-digit code to your email. With the code, you set a new password.
Does training work without internet?
Yes. The whole app is offline-first: you can train, log sets, complete the session and view workouts even without a connection. Your data syncs automatically when you’re back online.
How does the rest timer work?
Your coach sets the rest time for each exercise in the workout. When you mark a set as done, the timer starts automatically and lets you know with a notification and with the Live Activity on the Lock Screen. For unilateral sets (right/left), the timer also waits between sides.
Does Apple Watch work during a workout?
Yes. When you start a workout, the app opens an exercise session on your Apple Watch and reads heart rate and calories. At the end, the session is saved to the Health app.
To turn this on, go to Settings → Integration → Apple Health in the app and grant permission.
I didn’t get the notification when my rest ended. What happened?
Check that GymSquad notifications are on in iPhone Settings → Notifications → GymSquad. The default sound also needs to be on.
In Do Not Disturb or a Focus, some notifications may be silenced. The Live Activity keeps showing on the Lock Screen even then.
What are the plans and how much do they cost?
Basic: $3.99/month or $29.99/year. Unlimited sessions, volume, duration and calorie charts, Performance Score, water and creatine.
Pro: $7.99/month or $59.99/year. Adds authoring your own workouts and exercises, internal load, training zones and unlimited measurements.
Those are the prices in the United States; the app and the App Store show the price in your currency before you subscribe. Details at gymsquad.com.br/en/subscribe.
How does the free trial work?
On Basic there is none: billing starts as soon as you subscribe. On Pro, your first client plan subscription comes with 1 month free, and when the month ends billing starts on its own at the plan’s price, unless you cancel at least 24 hours before. The offer is granted once per Apple account: if you’ve subscribed to Basic before, you’re no longer eligible for it.
For coaches there is one: Coach and Coach Pro come with 30 days free, no card required. At the end of the trial you choose whether to subscribe, and without subscribing you keep building workouts and following your squad.
How do I cancel my subscription?
Your subscription is managed by Apple. To cancel:
Settings → your name → Subscriptions → GymSquad, then tap Cancel Subscription.
You keep premium access until the end of the period you already paid for.
Do I have to pay to use the app?
The client plans are Basic and Pro. If your coach has a Coach subscription, Basic is included at no cost to you while you’re in their squad. Without a coach, the starting point is the free month of Pro, which is charged at the plan’s price when the month ends.
I’m a coach. Do I have to pay to build my clients’ workouts?
No. Creating your squad, building and publishing workouts and planning programs work without a subscription, with no client limit.
The Coach subscription is optional and does something else: it includes Basic for each client linked to you, instead of each client paying for their own. Coach costs $7.99/month (up to 15 clients) and Coach Pro $14.99/month (unlimited), both with a 30-day trial, no card required. If you don’t subscribe, your clients stay on the regular client plans.
I bought the subscription on another device and it doesn’t show up here
In the app: Settings → Subscription → Restore Purchases. Your subscription is restored from your Apple ID, as long as the same Apple ID is signed in on the device.
Sync isn’t happening: I don’t see the workout my coach built
The app syncs automatically when you open it and when it gets a change notification. To force a refresh, pull down on the Today screen (pull to refresh).
If it still doesn’t show up, check whether your coach has published the workout (and didn’t leave it as a draft).
The Live Activity doesn’t show on the Lock Screen
Check that Live Activities are on in iPhone Settings → GymSquad → Live Activities.
The app froze or behaved strangely
Force quit and reopen the app first. If it keeps happening, send an email describing what happened, with your iPhone model and iOS version, and we’ll look into it.